Shipping policy
At Quit The Screen, we are committed to providing a smooth, reliable, and convenient shopping experience. We take care in processing and preparing orders to ensure that your purchases reach you safely.
Please review the following information regarding order processing, shipping, delivery, and related matters.
1. Order Processing
Once an order has been placed successfully, our team begins preparing it for shipment. Orders are processed according to product availability, payment confirmation, and our normal business operations.
Processing times may vary depending on the products ordered, order volume, holidays, and other operational factors.
Orders placed during weekends or public holidays may require additional processing time.
2. Shipping and Delivery
We aim to dispatch orders as efficiently as possible and work with shipping providers to facilitate reliable delivery.
Delivery times may vary depending on the shipping destination, selected shipping method, carrier operations, and other circumstances.
Any delivery estimates provided during checkout or in order communications are approximate unless expressly stated otherwise.
3. Shipping Charges
Shipping charges, where applicable, are calculated based on factors such as the delivery destination, order details, and available shipping methods.
Any applicable shipping fees will be displayed during checkout before you complete your purchase.
Additional charges may apply to certain destinations or special delivery requirements.
4. Shipping Destinations
Shipping availability may vary depending on your location and the delivery services available for your destination.
Customers can review available shipping options during checkout.
If we are unable to deliver an order to a particular destination, we will make reasonable efforts to inform the customer and arrange an appropriate resolution.
5. Order Confirmation
After placing an order, you may receive an order confirmation containing relevant purchase details.
Please review your order information carefully and contact our customer support team if you notice any incorrect details.
6. Order Tracking
Tracking information may be provided once your order has been dispatched, depending on the shipping service used.
When available, tracking details will help you monitor the progress of your delivery.
Please allow time for shipping providers to update tracking information after an order has been dispatched.
7. Delivery Delays
Although we aim to provide timely delivery, unexpected delays may occasionally occur.
Possible causes of delays include:
- High order volumes.
- Public holidays and seasonal demand.
- Weather conditions.
- Shipping carrier disruptions.
- Customs inspections, where applicable.
- Incorrect or incomplete delivery information.
- Other circumstances beyond our reasonable control.
We appreciate your patience and understanding if your delivery takes longer than initially expected.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
Please ensure that your name, address, contact number, and other delivery details are correct.
If you notice an error in your shipping information, please contact our customer support team as soon as possible.
We will make reasonable efforts to update the information before shipment, but changes may not be possible once an order has been dispatched.
9. Lost or Missing Packages
If your order has not arrived within the expected delivery period, please contact our customer support team.
We may review the available tracking information and work with the shipping provider to investigate the situation.
If a package is confirmed lost during transit, we will assess the circumstances and provide an appropriate resolution in accordance with applicable laws.
10. Damaged Packages
We take care when preparing orders for shipment. However, damage may occasionally occur during transportation.
If your package or products arrive damaged, please contact our customer support team as soon as possible.
We recommend providing your order number and clear photographs of the damaged product and packaging.
Our team will review the issue and help determine an appropriate solution.
11. Multiple Shipments
In some cases, items from the same order may be shipped separately due to product availability or fulfillment requirements.
As a result, products from one order may arrive at different times.
Where applicable, separate shipment information may be provided.
12. International Shipping
International shipping may be available for selected destinations, depending on checkout availability and shipping provider coverage.
International orders may be subject to customs inspections, import duties, taxes, or additional charges imposed by local authorities.
Unless otherwise stated during checkout, customers may be responsible for applicable import-related charges.
13. Failed Delivery Attempts
Shipping providers may attempt delivery according to their standard procedures.
If delivery cannot be completed because of an incorrect address, unavailable recipient, or other delivery issue, the package may be returned or held by the carrier.
Additional shipping charges may apply if a new delivery attempt or reshipment is required.
14. Returns and Refunds
If you wish to return an item after delivery, please review our Refund & Return Policy for information about eligibility, return requests, exchanges, and refunds.
All eligible returns will be handled in accordance with that policy and applicable consumer laws.
15. Changes to This Shipping Policy
We may update or modify this Shipping Policy from time to time to reflect changes in our shipping operations, delivery services, or applicable requirements.
Any updates will be published on this page.
16. Contact Us
If you have questions about shipping, delivery, tracking information, or the status of your order, please contact our customer support team.
You can reach us through the Contact Us page on our website.
Our team will make reasonable efforts to assist you with shipping-related questions and concerns.
Thank you for choosing Quit The Screen. We appreciate your trust and look forward to delivering products that inspire reading, creativity, and screen-free experiences.