Refund policy
At Quit The Screen, customer satisfaction is our priority. We want every customer to enjoy a smooth and reliable shopping experience. Our collection of books, educational materials, activity books, and screen-free products is carefully selected to inspire creativity, learning, and imagination.
If you are not completely satisfied with your purchase, please review the following refund and return guidelines.
1. Return Eligibility
We offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in its original condition.
- The product must be returned with its original packaging, where applicable.
- Books must not contain writing, markings, torn pages, or other signs of use.
- All original accessories and components must be included.
- A valid receipt, order confirmation, or proof of purchase must be provided.
Products that do not meet these requirements may not qualify for a return or refund.
2. How to Request a Return
To initiate a return, please contact our customer support team through the Contact Us page.
When submitting your return request, please provide the following details:
- Your full name.
- Your order number.
- The name of the product you wish to return.
- A brief explanation of the reason for your return.
- Clear photographs if the product is damaged, defective, or incorrect.
Our team will review your request and provide further instructions if your return is approved.
Please do not return any items without receiving authorization from our customer support team.
3. Damaged, Defective, or Incorrect Products
We take great care in preparing and packaging orders. However, if you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your delivery.
We may request photographs of the item and its packaging to verify the issue.
Once the issue has been confirmed, we will offer an appropriate solution, which may include:
- A replacement of the same product.
- An exchange for another available product.
- A full or partial refund, where appropriate.
Customers will not be responsible for reasonable return shipping costs when a return is required because of an error on our part.
4. Non-Returnable Items
Certain products are not eligible for return unless they arrive damaged, defective, or incorrect.
These may include:
- Digital books, downloadable files, and other digital products.
- Personalized or custom-made items.
- Books or activity materials that have been written in, marked, or used.
- Products with missing pages, components, or accessories.
- Items damaged due to improper handling after delivery.
- Gift cards, where applicable.
These restrictions do not affect any rights available under applicable consumer protection laws.
5. Refund Approval and Processing
After receiving your returned product, our team will inspect the item to confirm that it meets our return eligibility requirements.
We will notify you once the inspection is complete and inform you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that banks and payment providers may require additional processing time before the refunded amount appears in your account.
If more than 15 business days have passed since your refund was approved, please contact our customer support team.
6. Exchanges
We understand that customers may occasionally wish to exchange a product.
If you would like to request an exchange, please contact our support team with your order details and the product you would like to exchange.
All exchanges are subject to product availability and our return eligibility requirements.
If the requested replacement product is unavailable, we may offer an alternative product or an eligible refund.
7. Return Shipping Costs
Customers are generally responsible for return shipping costs when returning a product due to personal preference or a change of mind.
If a return is necessary because an item was damaged, defective, or incorrectly shipped, we will cover reasonable return shipping expenses or arrange an appropriate alternative.
Original shipping charges are generally non-refundable unless the return is caused by an error on our part or a refund of those charges is required by applicable law.
8. Order Cancellations
If you need to cancel your order, please contact our customer support team as soon as possible after placing your order.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched.
Once an order has been shipped, cancellation may no longer be possible.
In such cases, customers may request a return after receiving the product, subject to the conditions outlined in this policy.
9. Lost or Missing Packages
If your package has not arrived within the estimated delivery timeframe, please contact our customer support team.
We will review the available shipping and tracking information and, where necessary, coordinate with the delivery provider to investigate the issue.
If an order is confirmed lost during transit, we will work toward an appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable consumer laws.
10. Sale and Promotional Items
Products purchased during sales, special promotions, or discount events may be eligible for return if they meet our standard return requirements.
Refunds for discounted products will be calculated based on the actual amount paid at the time of purchase.
Any additional conditions associated with a specific promotion will be communicated when the offer is made.
11. Partial Refunds
In certain situations, partial refunds may be considered depending on the condition of the returned product and the circumstances of the request.
Any partial refund will be assessed individually and communicated to the customer before processing.
Partial refunds will not be used to reduce any refund amount that must be provided under applicable law.
12. Consumer Rights
We are committed to treating customers fairly and handling refund and return requests in accordance with applicable consumer protection laws.
Nothing in this policy is intended to restrict or exclude any statutory consumer rights.
13. Changes to This Policy
We may update or modify this Refund & Return Policy from time to time to reflect changes in our operations, business practices, or legal requirements.
Any changes will be published on this page. We encourage customers to review this policy periodically to stay informed.
14. Contact Us
If you have any questions about our refund and return policy, need assistance with an exchange, or would like to discuss an order-related concern, please contact our customer support team.
You can reach us through the Contact Us page on our website. Our team will be happy to assist you and help resolve your concerns.
Thank you for choosing Quit The Screen. We appreciate your trust and look forward to providing you with enjoyable shopping experiences and inspiring screen-free products.