Privacy policy

At Quit The Screen, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our online store, browse our products, make a purchase, or interact with our services.

By using our website, you acknowledge the data practices described in this Privacy Policy, subject to your rights and choices under applicable privacy laws.

1. Information We Collect

We may collect personal information that you provide directly to us or that is collected automatically when you interact with our website.

Personal Information

Depending on how you use our services, the information we collect may include:

  • Your full name.
  • Email address.
  • Phone number.
  • Billing and shipping addresses.
  • Order details and purchase history.
  • Account registration information.
  • Customer service inquiries and communications.
  • Newsletter subscription preferences.

Payment Information

When you make a purchase, payment information is processed through the payment providers available at checkout. We generally receive transaction details, payment status, and limited payment information necessary to manage your order.

We do not intentionally store complete payment card numbers or card security codes on our own website servers.

Automatically Collected Information

When you browse our website, certain technical information may be collected automatically, including:

  • IP address.
  • Browser type and version.
  • Device type and operating system.
  • Pages visited and browsing activity.
  • Referral sources.
  • Approximate location derived from IP address.
  • Cookies and similar technology identifiers.
  • Website interactions and session information.

2. How We Use Your Information

We use personal information to operate our online store and provide a convenient, secure, and personalized shopping experience.

Your information may be used to:

  • Process and fulfill customer orders.
  • Arrange shipping and delivery.
  • Provide order confirmations and tracking updates.
  • Respond to customer inquiries.
  • Manage returns, refunds, and exchanges.
  • Maintain customer accounts.
  • Improve our products and website functionality.
  • Prevent fraudulent transactions and unauthorized activity.
  • Send newsletters and promotional communications where permitted.
  • Comply with legal and regulatory obligations.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand visitor behavior, and support website performance.

Cookies may include:

  • Essential Cookies: Necessary for basic website functionality, including shopping carts, checkout, and account security.
  • Performance Cookies: Help us understand how visitors interact with our website and identify opportunities for improvement.
  • Functional Cookies: Remember certain preferences to provide a more convenient browsing experience.
  • Advertising Cookies: May be used, where enabled and permitted, to measure advertising effectiveness and provide relevant promotional content.

You can manage or disable certain cookies through your browser settings or any cookie preference controls available on our website.

Disabling essential cookies may affect the functionality of some website features.

4. Shopify and Our E-Commerce Platform

Our online store is powered by Shopify, an e-commerce platform that provides services used to operate our website, manage orders, and facilitate checkout.

Shopify may process personal information in connection with hosting, transactions, fraud prevention, analytics, and other e-commerce services.

Information processed through Shopify is subject to applicable privacy requirements and Shopify's own privacy practices.

5. Sharing Personal Information

We may share personal information with trusted service providers when reasonably necessary to operate our business and provide our services.

These providers may include:

  • Payment processing providers.
  • Shipping and delivery companies.
  • E-commerce hosting and technology providers.
  • Customer support service providers.
  • Email marketing service providers.
  • Analytics and advertising providers, where used.
  • Fraud prevention and security services.

We may also disclose information when required by law, to respond to lawful requests, or to protect our legal rights and the security of our services.

We do not sell customer contact lists to third parties for their independent marketing purposes. Certain advertising or analytics activities, if enabled, may be considered sharing or selling personal information under some privacy laws.

6. Payment Security

We take reasonable steps to support secure online transactions.

Payments are processed through the payment methods and service providers made available during checkout.

These providers may use encryption, security monitoring, and other protective measures to safeguard payment information.

Although we work to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Data Storage and Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy.

This may include retaining information for order fulfillment, customer support, accounting, fraud prevention, dispute resolution, and legal compliance.

Retention periods may vary depending on the type of information and applicable legal requirements.

When personal information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it, unless continued retention is legally required.

8. Email Marketing and Newsletters

If you subscribe to our newsletter or otherwise provide valid marketing consent, we may send you emails about new products, special offers, store updates, and screen-free activities or inspiration.

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in those messages.

Unsubscribing from promotional communications will not prevent us from sending essential transactional messages relating to your orders or account.

9. Third-Party Websites and Services

Our website may contain links to external websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of websites that we do not control.

We encourage you to review the privacy policies of third-party websites before providing personal information.

10. Children's Privacy

Our products may include books, educational materials, and creative activities designed for children.

However, our online shopping services are intended for adults, parents, and guardians who are legally able to make purchases.

We do not knowingly collect personal information directly from children in violation of applicable privacy laws.

If you believe a child has provided personal information without appropriate authorization, please contact our customer support team so we can review the situation and take appropriate action.

11. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

  • Requesting access to personal information we hold about you.
  • Requesting corrections to inaccurate information.
  • Requesting deletion of certain personal information.
  • Objecting to or restricting certain processing activities.
  • Withdrawing consent where processing is based on consent.
  • Requesting a copy of your personal information where data portability rights apply.
  • Opting out of certain advertising or data-sharing activities where legally available.

To exercise any applicable privacy rights, please contact our customer support team through the Contact Us page.

We may need to verify your identity before completing certain requests.

12. International Data Transfers

Some service providers used to operate our online store may process or store personal information in countries outside your place of residence.

Where required by applicable privacy laws, appropriate safeguards will be used to protect personal information transferred internationally.

13. Data Protection Measures

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

These measures may include secure payment processing, access restrictions, platform security features, and monitoring for suspicious activity.

While we strive to maintain appropriate safeguards, no online service can guarantee absolute security.

14. Automated Processing and Analytics

We may use automated tools and analytics services to understand website performance, identify potential fraud, and improve customer experiences.

These technologies may analyze browsing behavior, device information, purchase activity, and website interactions, subject to applicable privacy requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal obligations.

Any changes will be published on this page.

We encourage customers to review this Privacy Policy regularly to stay informed about how their information is handled.

16. Contact Us

If you have any questions about this Privacy Policy, how your personal information is collected or processed, or how to exercise your privacy rights, please contact our customer support team.

You can reach us through the Contact Us page on our website.

We will make reasonable efforts to review and respond to privacy-related inquiries in accordance with applicable laws.